SR Support Engineer (L2/ L3) (Full Time)

Kaushal Placement Services

4 Years
3 Openings
8.5 - 9.5 Lac/Yr
Posted 1 days ago
Face-to-Face interview
Goregaon, Mumbai

Key Skills

SQL ASP Dot NET Technical Support Executive RCA Manage Engine APM Jira ITSM Itil Framework Logs Consolidation Microsoft Excel Sharp Process Scheduler

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Job Description

�� Provide high-quality Technical support to diverse set of CRITICAL Finacial applications

�� Should be self starter and passionate about customer satisfaction.

�� Help resolve Technical incidents of the customer efficiently, effectively and independently.

�� Very Good experience in queries SQL/ Oracle and .NET and permanent issue resolution technically, withing SLAs, is a Must.

�� Gather the required information necessary in order to support tickets.

�� Manage SLAs and customer expectations well gaining customer satisfaction

�� Knowledge of ITIL processes and ticketing tools like JIRA ITSM, Service Now or similar.

�� Should lead and drive changes in processes alognwith manager's consent for betterment of support activities

�� Showld be acquainted with Monitoring tools like AppDynamics, dynatrace, Manage Engine APM or similar and observability

�� Should have knowledge of Logs consolidation tools like Slack to analyze logs faster.

�� Understand processes for Sev 1 - 2 incidents and create RCA and create problem tickets and follow up to closure.

�� Support Project manager to provide needful information to create weekly and monthly reports.

�� Handle esclalations effectively.

�� Cross stakeholder management and handling vendors well

�� clear and good verbal and written communication.

�� Timely updates to internal team and customers wrt incidents, is must

�� technical documentations.

Experience
4 Years
No. of Openings
3
Education
B.C.A, B.Sc, B.Tech, M.C.A, M.Tech
Role
Technical Support Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Goregaon Mumbai

About Kaushal Placement Services

Kaushal Placement Services is a celebrated placement agency in Navi Mumbai. The company serves as a commendable placement consultant and offers the best-in-class services for HR consultancy, overseas placement, immigration services, security services, and manpower recruitment. We are fortunate enough to select a dexterous team of astute and adroit placement industry experts, who are working in this industry for many years. Many patrons across Navi Mumbai and further cities of Maharashtra have contacted us several times to avail the benefits of our services as well. So, dial our numbers now to connect with us and avail our services.