Senior Technical Support Engineer

Hilscher India Pvt Ltd

Technical support for Industrial Automation, Industrial Communication, Protocol, PLC, Gateway, PC Card, Embedded Module/ ASICs, Profibus, Profinet, IOT, Industry , Cloud Communication, Docker, Raspberry PI, NODE-RED, REST API, MQTT, OPC-UA, GPRS/GSM, Wi-Fi, Serial RS232/RS485, Modbus RTU, SPI, I2C.

 Development &Technical Support for resolution of Gateway, PC Cards, Embedded modules/ASICs, customized solutions based on our network controller, real-time kernel and protocol stack; Industry & all Hilscher Products related queries of customers

 Troubleshoot, Research, Bug reporting, Diagnose, Document and Resolve technical issues.

 Evaluate communication technologies & implement solutions at customer end, prepare demo kits

 Prepare technical mailers for customers

 Provide response to requests for technical data, application data, test data and field issues

 To provide complete technical support and product training to all customers as well as internal team, channel partners.

 Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks

 Provide a high level of technical support to the customer base with a high focus on business growth.

 Initiate and build relationships with customers to enhance long term business prospects

 Analysing scope of work, developing concepts together with customer, project management, customer training.

 Ready to travel throughout India for customer support, installations etc. as & when required

 Support to Sales & Marketing activities by providing product technical data

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  B.E, Diploma

• Role

  Technical Support Engineer

• Industry Type

  Semiconductors / Electronics

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office