Technical Support Engineer

Addsoft

1. Technical Support:

Provide first-level technical support to end-users for desktop hardware, software, and peripherals.

Diagnose and resolve hardware and software issues in a timely and efficient manner.

2. Installation and Configuration:

Install, configure, and maintain desktop operating systems, applications, and software updates.

Set up and troubleshoot user accounts and access permissions.

3. Hardware Maintenance:

Conduct hardware repairs, upgrades, and replacements as necessary.

Collaborate with vendors for warranty support and equipment replacement.

4. User Training:

Provide training and guidance to end-users on the proper use of hardware and software applications.

Create documentation and FAQs to assist users in resolving common issues.

5. Remote Support:

Utilize remote support tools to assist off-site users and resolve issues remotely.

Ensure secure and efficient remote access for users working from various locations.

6. IT Security:

Implement and enforce security protocols for desktop systems, including antivirus software and security patches.

Educate end-users on best practices for maintaining security.

7. Asset Management:

Maintain accurate records of desktop hardware and software inventory.

Assist in procurement processes for new equipment and software licenses.

8. Collaborative Support:

Collaborate with other IT teams to escalate and resolve complex technical issues.

Participate in cross-functional projects related to desktop systems.

• Experience

  0 - 4 Years

• No. of Openings

  6

• Education

  Higher Secondary, Secondary School, Diploma, B.C.A

• Role

  Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office