Technical Support Analyst

Posist Technologies

0 - 3 Years
6 Openings
2.3-4.0 Lac/Yr
Delhi
Face-to-Face interview

Key Skills

Desktop Support Technical Analysis Technical Support Software Support Voice Process Networking

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Job Description

JOB DESCRIPTION – Technical Support

Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year

Job Location: Delhi (Posist Head Office)

About Posist Technologies:

Posist is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.

Responsibilities:

● Taking Client queries over Call / Email / Chat

● Resolve the tickets via Call / Email / Chat/ Remote tools

● Register Client queries in Ticketing Tool.

● Follow-up with clients and with internal teams.

● Resolve the issue within the SLA and Company guidelines.

● Escalate the ticket to the respective team and follow-up.

● Resolve the tickets related to Printers, Cash Drawer, networking and Posist product.

● Sending updates to clients related to reported queries.

● Working in Rotational Shifts.

● Creating troubleshooting documents.

Skills Required:

● Good Communicable skills.

● Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)

● Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)

● Good Decision making skills

● Multitasking

● Willing to work Cross teams

● Should be a Team player

● Should have Knowledge of Remote Tools

● Good Skills to adapt any Software tool.

● Documentation Skills is an add on.