JOB DESCRIPTION Technical Support
Educational Qualification: Bachelors / Masters, CCNA Certification Experience: Fresher / 1 Year
Job Location: Delhi (Posist Head Office)
About Posist Technologies:
Posist is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
Responsibilities:
Taking Client queries over Call / Email / Chat
Resolve the tickets via Call / Email / Chat/ Remote tools
Register Client queries in Ticketing Tool.
Follow-up with clients and with internal teams.
Resolve the issue within the SLA and Company guidelines.
Escalate the ticket to the respective team and follow-up.
Resolve the tickets related to Printers, Cash Drawer, networking and Posist product.
Sending updates to clients related to reported queries.
Working in Rotational Shifts.
Creating troubleshooting documents.
Skills Required:
Good Communicable skills.
Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)
Good Decision making skills
Multitasking
Willing to work Cross teams
Should be a Team player
Should have Knowledge of Remote Tools
Good Skills to adapt any Software tool.
Documentation Skills is an add on.
Experience
0 - 3 Years
No. of Openings
6
Education
Any Bachelor Degree, B.Ed, B.Sc, B.E
Role
Technical Support Analyst
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office