Technical Support Analyst

Great Digit Solution

Must L Haves:

1. Bachelor Degree Mandatory,

2. 5+ Years.

3. Need To Be From A Contact Centre Enviornment Or Need To Know Troubleshooting Of Voip Or Verint Products Exposure. They Will Train Them On Verint Voip Troubleshooting

4. Voips Are Configured On Windows Os, They Need To Troubleshoot Here.

5. They Will Be Asked Questions On Database And Sql

6. Should Be Okay To Work In 4Am To 2Pm Shift. This Is An Australian Shift And Will Handle Customer From This Region.

7. Comm Has To Be Clear And Excellent.

8. Incident Or Tickets Handling Experience.

Job Title - Technical Support Analyst (002)

Location - Bangalore

Experience - 5+ Years

Ctc- Upto Max12 L (Based On Experience)

Notice Period - 60 Days

Roles & Responsibilities :-

Function As Primary Customer Contact For All Incoming Calls/Issues And Assigned Customer Cases By Providing Telephone, Web, And Email Based Technical Support For Products Within Verint'S Product Suite.

Ensure The Highest Level Of Communication With The Customer And Meeting All Defined Service Level Agreements (Slas) While Analyzing, Troubleshooting And Resolving Issues For Customers And Partners. Responsible For Providing Regular Updates With Respect To Progress Of Each Incident, And Quickly Providing High Quality, Creative, And Timely Solutions In A Professional Manner While Meeting Defined Customer Service Goals.

The Technical Support Analyst Communicates In Both A Verbal And Written Format Directly With Verint’S Customer Contacts And Will Facilitate Communications With Other Members Of The Verint Organization (Sales, Services, And Product House, Etc.) As Is Necessary In The Course Of Problem Resolution.

Technical Guidance May Be Provided By A Senior Product Support Engineer And/Or Technical Lead. May Collaborate With, Or Provide Guidance To, Other Members Of The Team.

This Role Works Under The General Supervision Of A Manager And/Or Team Leader.

The Technical Support Analyst Will Be Responsible To Do Week

• Experience

  5 - 11 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Technical Support Analyst

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office