Technical Software Support

Shaural Infotech

Roles & Responsibilities

Deliver service and support to end-users through a phone call, via remote connection, or over the internet

Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services

Gather Customer information and determine the issue by evaluating and analyzing the symptom.

Set up new customer accounts, follow up on customer interactions

Ability to learn different ERP products developed by our company

Key Skills

Outstanding English communication & listening skills

Interest in customer service and sales

A creative mindset and understanding of customer needs

Provides an interface between customer and company

The candidate must be able to handle stress and active problem-solving skills

• Experience

  0 - 4 Years

• No. of Openings

  2

• Education

  Diploma, Advanced/Higher Diploma, B.C.A, M.C.A

• Role

  Technical Software Support

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office