Supervises technical staff that are responsible for district-wide data networks and computer and network operations. Assigns and coordinates work assignments and resolution of critical technical and procedural problems.
• Function as the customer’s single point-of-contact for problem identification and resolution for issues that have been escalated by the team.
• Improve usage of Support resources and increase productivity of the team
• Ensures acceptable levels of performance in networked systems. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services Team.
• Interface with appropriate technical personnel for customer problems that cannot be resolved effectively
• Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production.
• Technical service managers develop policies and strategies effective for the timely resolution of critical technical or procedural issues.
• Manage the remote monitoring and management system to ensure consistency and accurate reporting of customer devices.
• Identify areas for improvement and make constructive suggestions for change.
• Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc
• Document internal processes and procedures related to duties and responsibilities.
• Maintain specific knowledge of the customer and how our service relates to their business strategy and goals.
9 - 14 Years
1 Openings
10.0 - 15.0 Lac/Yr
Face-to-Face interview
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