Technical Service Manager

AVASO Tech Pvt Ltd

Supervises technical staff that are responsible for district-wide data networks and computer and network operations. Assigns and coordinates work assignments and resolution of critical technical and procedural problems.

• Function as the customer’s single point-of-contact for problem identification and resolution for issues that have been escalated by the team.

• Improve usage of Support resources and increase productivity of the team

• Ensures acceptable levels of performance in networked systems. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services Team.

• Interface with appropriate technical personnel for customer problems that cannot be resolved effectively

• Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production.

• Technical service managers develop policies and strategies effective for the timely resolution of critical technical or procedural issues.

• Manage the remote monitoring and management system to ensure consistency and accurate reporting of customer devices.

• Identify areas for improvement and make constructive suggestions for change.

• Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc

• Document internal processes and procedures related to duties and responsibilities.

• Maintain specific knowledge of the customer and how our service relates to their business strategy and goals.

• Experience

  9 - 14 Years

• No. of Openings

  1

• Education

  B.E

• Role

  Technical Service Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office