Technical Service Manager

AVASO Tech Pvt Ltd

Supervises technical staff that are responsible for district-wide data networks and computer and network operations. Assigns and coordinates work assignments and resolution of critical technical and procedural problems.

Function as the customers single point-of-contact for problem identification and resolution for issues that have been escalated by the team.

Improve usage of Support resources and increase productivity of the team

Ensures acceptable levels of performance in networked systems. This task involves a high degree of technical knowledge and effective management procedures within the Technical Services Team.

Interface with appropriate technical personnel for customer problems that cannot be resolved effectively

Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production.

Technical service managers develop policies and strategies effective for the timely resolution of critical technical or procedural issues.

Manage the remote monitoring and management system to ensure consistency and accurate reporting of customer devices.

Identify areas for improvement and make constructive suggestions for change.

Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc

Document internal processes and procedures related to duties and responsibilities.

Maintain specific knowledge of the customer and how our service relates to their business strategy and goals.

• Experience

  9 - 14 Years

• No. of Openings

  1

• Education

  B.E

• Role

  Technical Service Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office