Technical Service Engineer

Shree Marketing Services

Here at Shree Marketing Services, we are a leading company in chemist software in the pimpri chinchwad area. We are hiring a fresher or experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, Shree Marketing Services is a great place to grow your career. You'll be glad you applied to us.

Responsibilities

Respond to customer inquiries and requests via telephone, email, and remote desktop in a timely fashion

Document all inquires, requests, resolutions, and follow-up tasks

Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

Display a courteous and empathetic attitude to all customers

Perform research to answer customer inquiries and requests

Grow existing customer accounts through exceptional customer service and effective sales techniques

Meet quantitative performance metrics as outlined

Keep customer accounts current by updating databases during calls

• Experience0 - 1 Years
• No. of Openings5
• EducationDiploma, Any Bachelor Degree
• RoleTechnical Service Engineer
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office