Here at Shree Marketing Services, we are a leading company in chemist software in the pimpri chinchwad area. We are hiring a fresher or experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, Shree Marketing Services is a great place to grow your career. You'll be glad you applied to us.
Responsibilities
Respond to customer inquiries and requests via telephone, email, and remote desktop in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls
- Experience0 - 1 Years
- No. of Openings5
- EducationDiploma, Any Bachelor Degree
- RoleTechnical Service Engineer
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office