Technical Operations Executive + (Software & Electronics)

MDIX Staffing

A leading International Metering and Utilities Company looking to recruit an experienced. We are currently seeking an experienced Technical Operation Executive with strong ability of Software & Electronics, customer handling, Electronics Technical Services, Electrical Maintenance and Customer support, Technician Management, Electrician Management.

Role and Responsibility

Understanding the technical requirements of clients (Software & Electronics).

Demo and Presentation on Solutions.

Client meetings with the Business Development Team whenever required for some new technical requirements.

*After Sales:*

➢ Installation PLANNING

➢ Align team for site Surveys & Evaluating Project Feasibility.

➢ Sending material requirements to the account team.

➢ Meeting with Vendors for work allocations and providing work order after rate negotiation.

➢ Complete planning of the project and align TL and their team for installation.

➢ I make sure installation is done on the given time frame and Recharge documents & Owner portal documents shared with the clients.

➢ Checking installation sheet complaint sheet time to time and review with the team on a regular basis.

➢ Coordinating tls on a regular basis regarding open complaint status,ongoing installation NRC & checking DPR.

➢ Help team if they face any technical or any other challenges during installation.

➢ Helping team in fault and repair of any client if required.

➢ Customer Support Team that responds to customers queries received via Phone or Email.

➢ Responding to and resolving the escalated, unique or complex requests from the customers.

➢ Making sure that the pending complaints are closed.

➢ Quality check of the calls and emails and providing the feedback to the team.

➢ Arranging a team meeting at the end of the day to find out the challenges faced and to look for the best possible solutions.

➢ Providing the initial and on the job training to the new hires.

➢ Making sure that the correct procedures are followed and disciplined

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  M.A, Any Bachelor Degree

• Role

  Technical Operation Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office