Urgent Opening For Technical Customer Support

Talent Zone Consultant

Key Responsibilities:

 Handle inbound and outbound calls in a timely and professional manner.

 Provide information, troubleshoot issues, and resolve customer concerns related to

products/services.

 Assist with account-related queries, billing, technical support, and more.

 Ensure customer satisfaction by offering effective solutions and addressing concerns promptly.

 Document and update customer information in the CRM system accurately.

 Meet performance targets such as call resolution time, customer satisfaction, and response time.

 Adhere to the company's policies, procedures, and quality standards.

 Escalate complex issues to the appropriate department for resolution.

Skills & Qualifications:

 High school diploma or equivalent (Bachelor’s degree preferred).

 Proven experience in a customer service or call center role (preferably with US clients).

 Strong communication skills (verbal and written) with a clear and neutral accent.

 Ability to understand and solve customer problems quickly and efficiently.

 Proficiency in using computers and call center technology (CRM software, etc.).

 Ability to work in a fast-paced environment and manage multiple tasks effectively.

 Flexible with working hours (including night shifts).

Preferred Qualifications:

 Previous experience in a US-based call center or BPO environment.

 Knowledge of US-based customer service protocols and culture.

• Experience

  3 - 5 Years

• No. of Openings

  10

• Education

  Professional Degree

• Role

  Technical Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bangalore