Tech Support Lead

  • icon job experience 4 - 7 Years
  • icon job opening 1 Openings
  • icon salary Not Disclosed
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview

Job Description

Essential Duties:

Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals.

Oversee the day-to-day operations of the Technical Support Team

Act as a senior agent who will drive customer satisfaction through customer support

Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.

Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services.

Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience.

Auditing customer accounts to ensure accuracy of information. Handling escalated issues from customers.

Level I & II support for inbound tickets, email, phone & remote based technical support for on-site and remote employees

Jira tech tickets resolution support & other duties as and when required

Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels

Dynamic, energetic, motivated, positive outlook Skilled in a computerized work environment utilizing Microsoft Office, specifically Word and Excel

Ability to work with minimal supervision

Team player with good interpersonal skills

Good understanding of Web & Mobile Applications, Cloud Technologies

Able to communicate with developers and handle bug fixes with priorities

Be the point of contact when it comes to technical escalations

Record and track team SLAs and workflows

Provide support where needed for both internal and external customers.

Monitor team performance and report on metrics

Minimum Qualifications:

Bachelor Degree or College Diploma in a relevant field preferred

5+ years of experience in a Technical Support role

Previous experience in a leadership or management role, preferably in the IT sector.
  • Experience

    4 - 7 Years

  • No. of Openings

    1

  • Education

    Diploma, B.A, B.C.A, B.B.A, B.Sc, B.E, M.C.A, M.Com

  • Role

    Tech Support Lead

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Tech Lead

NAARSoft Tech Services

  • Experience 5 - 8 yrs
  • Salary 9.0 Lac/Yr
Problem SolvingUnit TestingFull Stack DeveloperTeam Leader Quality

Urgent Opening For Salesforce Automation Tester

TTC Group Inc

  • Location Bangalore
  • Experience 8 - 14 yrs
  • Salary 12.0 Lac/Yr
SalesforceAutomation TestingQA Technical Lead

Urgent Requirement For Tech Lead (.NET,Angular)

TalentXo

  • Experience 6 - 10 yrs
  • Salary 17.0 Lac/Yr
.NETAWS Cloud EngineerSQLAngular Js

J2EE Tech Lead

Selsoft Pvt Ltd

  • Location Bangalore
  • Experience 10 - 12 yrs
Java J2Ee DeveloperRDBMSMySQLSOAP UIOracle Developer

Technical Lead (Full Time)

Talent Zone Consultant

  • Experience 7 - 13 yrs
  • Salary 27.5 Lac/Yr
Rest APIPythonAWSSQL AnalystWalk in

Fullstack Tech Lead- Developer

POZENT LABS

  • Experience 6 - 12 yrs
  • Salary 30.0 Lac/Yr
HTMLCSSJavaScriptJSONSOAPRESTNode.jsAngularPython DeveloperFullStack

Technical Solutions & Sales (South)

Titan Consultancy

  • Location Bangalore
  • Experience 3 - 7 yrs
  • Salary 15.0 Lac/Yr
Business DevelopmentSales ActivitiesLead GenerationSales ProposalsTechnical Project RequirementsSwimming Pools ConstructionTechnical SolutionTechnical SalesWalk in

SFDC Tech Lead

Podium Systems Private Limited

  • Experience 6 - 12 yrs
ApexIntegrationAdminAuraLightningDeploymentSalesforce Technical Lead

Lead Technical Architect

Astria Digital

  • Location Bangalore
  • Experience 10 - 12 yrs
  • Salary 40.0 Lac/Yr
ReactNodeJSJavascriptGraphQL

Technical Lead

SmartKatch

  • Location Bangalore
  • Experience 3 - 7 yrs
NodeJS

Technical Lead

Deduce Technologies

  • Location Bangalore
  • Experience 4 - 10 yrs
  • Salary 10.0 Lac/Yr
PythonDevopsDEV-SEC-OPSHTML5CSS JavaScriptAngular JSGIS DeveloperQGISJOSM

Web Services Tech Lead

Brid Tech Solutions Private Limited

  • Experience 7 - 9 yrs
Webservice LeadWebserviceProject LeaderTechnical HeadWork From HomeWalk in

Veeva Tech Lead

Digi Digital Placement

  • Experience 7 - 8 yrs
  • Salary 30.0 Lac/Yr
Veeva CRMVeeva VaultSalesforce

Tech Lead

Titan Consultancy

  • Location Bangalore
  • Experience 9 - 12 yrs
  • Salary 30.0 Lac/Yr
Java TechnologiesReact JsNodejsJava Spring Boot FrameworkCloud PlatformPreferably AWSWeb ServicesRelational Database ExperiencePreferably MysqlUnixLinuxWalk in

Technical Lead - C++ Programming

Razorwireai

  • Location Bangalore
  • Experience 0 - 3 yrs
  • Salary 5.0 Lac/Yr
C++C LanguageWork From HomeWalk in

Related Job Openings

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it