Tech Support Executive

SysTools Software

1 - 4 Years
5 Openings
2.5-4.0 Lac/Yr
Dwarka Sector 12 Delhi
Face-to-Face interview

Key Skills

IT Consultant Tech Support Executive Technical Support Agent Technical Representative Desktop Engineer Networking Engineer Desktop Support IT Support Computer Network Network Engineer Walk in

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Job Description

• Troubleshooting, resolving all technical & non-technical issues related to software.

• Handle chat, email & remote desktop access support process

• Attend customer queries related to the product features and provide them with satisfactory assistance.

• Testing & Analysis of all products & services

• Identifying any bugs/issues in the system and assisting in their resolution

• Focusing on customer retention in cases of cancellations.

• Recording, tracking & reporting problem activity

• Handle escalations for post installation issues.

• Creating FAQ/ documentations related to product training & support

• Track the nature of various end user requests to see what issues might be the most common, and ensures all technical areas of concern

are handled adequately.

Experience
1 - 4 Years
No. of Openings
5
Education
B.C.A, B.E, M.C.A, M.Tech, Any Bachelor Degree
Role
Tech Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About SysTools Software

SysTools is an Equal Opportunity Employer and considers applicants for all positions without regard to any bias. SysTools is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.systoolsgroup.com.

SysTools is a global data management software and digital forensics services firm that makes data transformation real. We drive digital-led data innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes. We welcome young minds to join our journey to simplify technology. Passion to Learn, Great Communication Skills, Ability to Adapt to IT Work Environment, Technical Mastery in core area of interest like Content Writing, Web Designing, Database, Emails, Research, Data Investigation etc. are what we consider as quality traits in employee selection.