Tech Support Executive

I Code technologies Pvt Ltd

0 - 1 Years
5 Openings
1.3-1.8 Lac/Yr
Coimbatore
Face-to-Face interview

Key Skills

Ability to Remotely Troubleshoot Technical Problems Tech Support Technical Support

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Job Description

Customer Support: Handling customer queries on phone/emails/chat (NOT related to sales)

Attend and acknowledge each customer call/mail.

Technical Troubleshooting: Resolving technical issues raised by customers through:

o Remote assistance tools like Teamviewer,Anydesk,Showmypc

o Phone support

o Email/Chat support

Raising trouble tickets

Perform basic level troubleshooting for resolving customer issues.

Help with investigations during escalations.

Assist in resolution of technical/non-technical issues faced by customers.

Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.

100% adherence to support processes. The list includes:

o Time accounting

o Ticket management

o Review of backlogs owned on a shift basis so as to make them close to zero.

o Review of owned incidents that are completed and need to be closed.

o Follow-up with customers on the solution provided.

o Review customer feedback with a view to improving and enhancing support quality

Replicate, test and resolve incidents that were logged by customers

Administrative work: Simple operations (. Applicaion setup) on backend systems

Execute test cases manually to verify the expected results and fix any bugs found

Experience
0 - 1 Years
No. of Openings
5
Education
Any Bachelor Degree
Role
Tech Support Executive
Industry Type
Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About I Code technologies Pvt Ltd

We deliver high quality softwares and customised e- business solutions, that reflect the in-depth knowledge & understanding of emerging technologies in today's fast growing competitive world. We aim at achieving an effective end product , as we architects , design and implement web and multimedia solutions that are efficient and effective We are a single point, always available resource for almost the entire spectrum of graphic, web and multimedia technologies. We strive for Customer Satisfaction and assure you of our best services always.
ICT is a platform of giving a shape to your business through the blend of unique creative and innovative presentation by our expert, industrious developers and designers.
We are the leading provider of Internet Solutions with services such as Website Design, Website Development, secure Shopping Cart solutions, Flash Design, Flash Development, Multimedia, Graphic Design Solutions, Web Hosting, Web Promotion Services.