Team Leader Operations

  • icon job experience 3 - 5 Years
  • icon job opening 5 Openings
  • icon salary 3.0-3.5 Lac/Yr
  • icon job location Hyderabad
  • Face-to-Face interview Face-to-Face interview

Job Description

and Responsibilities

Leading the team of advisors and ensuring the operational metrics have been adhered

Ensure the capacity thru hiring and managing all People Connect initiatives

Ensuring that self & advisors are well training in resolving all the queries/requests/complaints of the customers

Responsible for end-to-end performance of the team

Works through all functions and Managers to achieve desired business KPIs like SLs, CSAT/Quality/Shrinkage, and Attrition

Critical Competencies:

Should have 1yr experience as TL/Acting TL.

High level of interpersonal skills/People connect

Display a high level of responsibility towards the team
  • Experience

    3 - 5 Years

  • No. of Openings

    5

  • Education

    Any Bachelor Degree

  • Role

    Team Leader Operations

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Vasutti Services Ltd

Vasutti, means Enrichment in Sanskrit. A boutique business consultancy firm born out of a desire to enable organizations and SME segment in India to achieve sustained success by harnessing the power of simplicity, in-sighting, analytics, digital. Our forte lies in getting to the crux, customization and collaborating with our clients on execution.
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