Candidates should have an experience into following:
- Should have worked on international voice and blended process
- impact the business: BY driving results aligned with stated goals for performance metrics, telephony, metrics, utilization, productivity , attendance and attrition. manage administrative responsibilities: such as attendance tracking , queue administration and corrective delivery.
-Influence the lives of others: Develop , train and manage team members .
- Strengthen relationships: Establish and maintain communication with clients and/ or teams members , understand needs , resolves issues, and meet expectations
-Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
-Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and /or keen observations .
Work mode- 5days working and 2 days rotational off
work timings - US shifts
- Experience1 - 7 Years
- No. of Openings5
- EducationHigher Secondary, Diploma, Professional Degree
- RoleTeam Leader Operations
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office