Team Leader

Key Resources Consultancy

Roles and Responsibilities

Ø Develop and implement methods to create, track, measure and communicate processes and systems.

Ø Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.

Ø Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.

Ø Develop Strong process Knowledge.

Ø Oversee the successful implementation of Projects assigned.

Ø Prepare reports and maintain records of work accomplishments and administrative information, as required. Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.

Ø Willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements.

Ø Delegate and allocate responsibilities efficiently to manage projects end to end.

Ø Ability to identify strengths and weaknesses of team members and suitably make changes if required.

Desired Candidate Profile:

Ø Qualification: Bachelors or Master's

Ø Experience: 3-5 years, preferably in the BPO/KPO/ITES industry.

Ø Communication Skill: Good in English

Ø Rotational Shifts/Day Shifts

Ø Rotational Week Offs

Ø Age: 18 to 31

Ø Ability to manage multiple, concurrent projects and initiatives

Ø Outstanding verbal and written communication skills

Ø Excellent organizational skills with the ability to handle and prioritize multiple projects

Ø Self-starter. Must ask questions and learn new skills quickly on the job.

Ø Driven, team player that is motivated to take responsibility and ensure successful outcomes across activates

Ø Ability to work under tight deadlines with short turnarounds in a fast-paced working environment

• Experience

  3 - 5 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office