Team Leader Customer Service

Abbybaby Ecommerce Private Limited

Customer Service Lead:

Driving customer excellence

Compliance adherence on Quality Parameters

Supervise customer service team and tele caller team

Respond and resolve - customer inquiries and issues within a defined TAT

Conduct survey analyse and prepare reports

Stakeholder management

Vendor management

Customer engagement

Develop policies and procedures

Focus on customer satisfaction

Train staff

Develop goals and report progress

Work with cross functional teams

Experience-3 -6 years

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree, B.A

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office