Responsible to meet all agreed client SLAs and performance parameters
Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service.
Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer.
Identify areas of concern and under performance and take corrective measures, Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancements.
Provide hands on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring.
Single point of contact for the team and the senior management through effective communication on key deliverables.
Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward systems based on data
Develop productive, profitable and achievement oriented working environment for employees
Supervise operations team to ensure operational excellence , Responsible for Customer/client interaction
Evaluate and coordinate operational, administrative, IT and HR issues for the team
Develop and maintain operational guidelines for staffs
Oversee operational cost, risk and audit activities
Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities
Generate operational reports for management as needed
2 - 5 Years
2 Openings
2.5-6.0 Lac/Yr
Pune 
Face-to-Face interview
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