Team Leader

GIPL

Team leader to handle team of 15 agents for Inbound Process.

Job description:

Review and scrutinize claims and process claims into the computer system as per the provided Desk Level Procedures (DLPs) /guidelines.

Process claims in a timely manner, as per the required TAT

To maintain quality as per the SLA

To maintain productivity as per the SLA

Continuously meet and exceed the assigned targets

To maintain confidentiality of work done

To follow all regulatory requirements and procedures as per the company policy

Skills Required:

Education: Graduate/ Post Graduate

Good leadership skills.

good knowledge of KRA, KPI etc.

Should have handled team & escalation.

Shift Timings: 24x7 x 365 weekly offs

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office