Team Leader

Enexperts Consulting (Opc) Pvt. Ltd.

Job Role

Responsible for managing a team of 15-18 officers handling inbound calls in Retail

Liabilities.

Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the

defined benchmarks.

Manage Floor to monitor discipline on floor, resolve officer's queries to assist

customers, raise issues to respective dept. for resolution, update officers on

process/product updates, workstation availability, shrinkage, etc.

Manage escalated customer calls (complaints) with end-to-end resolution.

Job Description

Graduate

Minimum 5 to 6 years of relevant experience in servicing of financial products and at

least one year in managing a team.

Excellent communication skills – Verbal & Written.

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays.

Leadership skills including team motivation, make team adaptable to changes, deliver

overall SOPs, etc.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat,

positive can-do attitude & works with integrity.

Team Player, collaborative Self-motivated person including the ability to act as a role

model within the organization. Should be able to establish rapport quickly with peers,

managers & customers.

• Experience

  5 - 6 Years

• No. of Openings

  10

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office