Engaging with the senior leadership and middle management of the Tax and advisory functions in the region.
Understanding the case laws, data assessments, litigation matters.
Ensuring transition plans and migration resources are in place, SLA s are agreed and service delivery is maintained during the transition
Managing and resolving escalations that have impact on critical path of service delivery
Taking regular feedback from client service teams on services delivered
Reviewing performance of CRE against agreed KPAs and their compliance to SLAs
Monitoring the reports being sent regarding CRE performance
Exceptions Handling and Reporting
- Experience3 - 4 Years
- No. of Openings2
- EducationAny Bachelor Degree
- RoleTeam Leader
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- GenderFemale
- Job CountryIndia
- Job TypeWork from Office