Team Leader

matrimony.com

To Ensure that the Daily and Monthly Sales Targets are Met

• analyze Various Reports to Enhance Productivity and Conversions

• achieve Kpi (key Performance Indicator) and Productivity Targets for the Team

• do Kra (key Result Area) Management and Reporting

• should Be Good in Communication (eht)

• prepare and Submit Periodic Team Performance Reports (daily/weekly/monthly).

• audit Calls and Identify the Training Requirements of Each Team Member.

• motivating Each Team Member, Guiding, Monitoring Their Performance and Implementing corrective Actions as Required.

• to Ensure that At No Point in Time the Team Lacks Supervision.

• team Lead is Responsible for Staff Retention

• attending Call Calibrations with Quality and Training Team.

• preparing Monthly Tl Review to Gauge Individual and Teams Performance.

• client Interaction as and When Required; Incorporate Feedback Into the System.

• give Timely & Real Time Feedback with a View Towards Improving Operational and Individual Efficiency

• absenteeism and Attrition Management

• contribute to Adding Value to the Engagement

• scheduled Regular Coaching and Feedback

• monitor and Maintain Quality of Interaction with Customers.

part of Customer Support Operations.

work On Customer Quires and Ensure Proper Resolution.

understand the Requirements of the Line-of-business (lob) and Work Towards Resolution as Well as Ensuring Permanent Solution On Issues.

document all Information On the Work Flow Tools Based On Actions Taken.

Should Maintain all Productivity Parameters Based On Published Standards.

ensure Log-in Hours are Maintained as per Set Standards.

all other Duties as Assigned By Supervisor.

• Experience

  2 - 8 Years

• No. of Openings

  15

• Education

  Any Bachelor Degree

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office