Team Leader

  • icon job experience 1 - 4 Years
  • icon job opening 1 Openings
  • icon salary 1.5-2.5 Lac/Yr
  • icon job location Chennai
  • Face-to-Face interview Face-to-Face interview

Job Description

Build sustainable relationships of trust through open and interactive communication

Maintain records of customer interactions, customer accounts.

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the customers feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures
  • Experience

    1 - 4 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Customer Care Manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Eximio

Eximio is a digital transformation agency and an offshore delivery partner offering strategic consulting, creative designing and also cutting-edge development. We bring in advanced standards, engineer the evolution of your existing business model and give a worldwide presence. We follow Agile methodology that ensures solutions for requirements, that evolves as a result of close collaboration with an explicit workflow, adjustments can be made to timelines and budgets. We provide revolutionary solutions to ease the workload and thrive in the highly competitive market.

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