Team Leader

High Point India Pvt. Ltd.

Proven experience as call center manager or similar position Experience in customer service is required.

Knowledge of performance evaluation and customer service metrics.

Solid understanding of reporting and budgeting procedures.

Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)

Proficient in MS Office and call center equipment/software programs.

Outstanding communication and interpersonal skills.

Excellent organizational and leadership skills with a problem solving ability.

Positive and patient.

Graduate; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (. CCCM) or equivalent qualification is a plus.

• Experience

  3 - 4 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office