Team Leader

High Point India Pvt. Ltd.

3 - 4 Years
2 Openings
3.5-4.3 Lac/Yr
Chandigarh
Face-to-Face interview

Key Skills

Team Management Team Handling Team Leading Floor Management Team Coordination Client Management

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Job Description

• Proven experience as call center manager or similar position Experience in customer service is required.

• Knowledge of performance evaluation and customer service metrics.

• Solid understanding of reporting and budgeting procedures.

• Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)

• Proficient in MS Office and call center equipment/software programs.

• Outstanding communication and interpersonal skills.

• Excellent organizational and leadership skills with a problem solving ability.

• Positive and patient.

• Graduate; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (. CCCM) or equivalent qualification is a plus.

Experience
3 - 4 Years
No. of Openings
2
Education
Any Bachelor Degree
Role
Team Leader
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About High Point India Pvt. Ltd.

We are a BPO looking to provide support in terms of effective customer management through Calls, Chats & Emails. We endeavour to hire manpower for processes as per the client need in terms of qualification, language comfort, and communications skills, to make sure that our customers and their customers are well taken care of. Following the moto of make every interaction count it is our endeavour to ensure that customers are satisfied after interacting with our teams leading to effective brand recognition and positive word of mouth for our clients.