Hiring For Team Leader Inbound Process

Key Skills

Sales Team Management Team Handling Team Leading Floor Management Team Leader Team Coordination

Job Description

Must have minimum 2 years of experience as a Team Leader in BPO customer support.

Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.

Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other SLA, KPIs and KRAs of the Team.

Ensure daily meet of service level & Shrinkage.

Conduct Huddles pre and post Shift

Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat & Dsat Calculations

Experience in Banking process in BPO will be a good to the current hiring process.

Should be Good communication skills in English and Any South Indian Language.

Should be graduated in any Stream.

6 days of work.
  • Experience

    2 - 4 Years

  • No. of Openings

    2

  • Education

    Any Bachelor Degree

  • Role

    Team Leader

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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