Team Leader (Inbound Customer Executive)

Xponent n

Job Description

Process Domestic Voice process

About Process Manage day to day operations and drive performance of the aligned

team

Title Team Leader (Inbound Customer Service)

Location Navi Mumbai - Mahape

Requirement

Conduct regular feedback and coaching sessions with team members.

Ensuring availability of staff is maintained as per the WFM guidelines

across all allocated processes.

Drive the key client metrics and SLAs within the team members and

ensure these are met on a daily basis.

Manage shrinkage and attrition at a team level.

Attending operational or quality meetings as per client schedule.

Ensure compliance and adherence to organizational processes and create

awareness around all compliance guidelines from GRC and QMS across

the floor.

Mentor and assist new hires.

Report deviations immediately to the leadership and respective

departments and act accordingly.

Proactively inform manager on challenges faced

Ability to Handle Escalations with knowledge on process

Overall experience of 5 years. out of which 2+ years as TL

Education Any Graduate

Shift timings 10am to 7pm

• Experience

  5 - 6 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Executive Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office