Team Leader ( Domestic and International )

Zesys Consultancy Services

Job Title- Team Leader(Sales)

Location: New Delhi

Job Type: Full time

Experience- 2 Years

Salary- 25k-27k Monthly

Team Leader

• Support team manager and performs management duties.

• Team handling and taking escalation calls.

• Communicates deadlines and sales goals to team members.

• Conducts team meetings to update members on best practices.

• Provide quality customer service, answering customer enquiries and effectively handling customer complaints.

Responsibilities :-

• It can be used to optimize assignment for skills-based routing and to identify knowledge gaps that can be rectified with additional training.

• Which may include achievement of first-call resolution, post-call measures of customer satisfaction, lead generation, or other measures of performance..

• Voice quality management for contact center supervisors, making it easy to assess hold time, average call handling time, and measures of customer satisfaction, alongside custom reporting on specific business goals.

• Monitoring and managing Voice quality of the individual Calls by recording some percentage of agent calls, which can then be scored against each contact center’s key metrics

Skills:-

• Excellent verbal and written communication skills

• Good problem solving and critical thinking ability.

• Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner

• Must be able to interact with customers and internal stakeholders comfortably

• Good Aptitude

• Exceptional interpersonal skills.

• Excellent communication and interpersonal skills:

• Good verbal communicator and presenter

• Professional presentation and Presence

• Can work autonomously but is also a team player, self motivated and positive

• Experience

  1 - 5 Years

• No. of Openings

  8

• Education

  Any Bachelor Degree

• Role

  Team Leader

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office