TEAM LEAD BPO

EBEN TELECOM

Responsibilities

• Create an inspiring team environment with an open communication culture

• Set clear team goals

• Delegate tasks and set deadlines

• Oversee day-to-day operation

• Monitor team performance and report on metrics

• Motivate team members

• Discover training needs and provide coaching

• Listen to team members’ feedback and resolve any issues or conflicts

• Recognize high performance and reward accomplishments

• Encourage creativity and risk-taking

• Suggest and organize team building activities

Requirements

• Proven work experience as a team leader or supervisor

• In-depth knowledge of performance metrics

• Good PC skills, especially MS Excel

• Excellent communication and leadership skills

• Organizational and time-management skills

• Decision-making skills

• Degree in Management or training in team leading is a plus

• Experience

  3 - 5 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  BPO

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office