Reference - JD for System Engineers/Sr System Engineers.
Systems Engineer/Senior Systems Engineer
Requirements
Experience in Web hosting support /Server administration (L2/L3/L4)
Good Linux knowledge is a must
RHCE Certification is an added advantage.
Roles & Responsibilities
The responsibilities include but not limited to:
Provide live support for customers all over the world.
Provide basic customer support through ticketing system.
Assurance of meeting our uptime SLA
Problem-solving, and critical thinking for complex issues
Provide Proactive Server Maintenance and Hardening
Implementing new technologies to improve efficiency and maximize performance
Creating systems to expedite efficiency in day-to-day processes
Preferred Skill
Good Communication Skill in English.
Expert Knowledge in Web Hosting Control Panels like Cpanel, Plesk, Dirct Admin
Hands-on experience on working on Bare Linux Servers and Strong working
knowledge in Mail Servers ( QMail, Exim, Postfix)
Well versed in different Web Servers such as Apache,Nginx
Virtualization knowledge such us OpenVZ,Xen Server,KVM and Cloud - experience
in OpenStack, AWS, Google Cloud are preferred
Excellent knowledge of Server Tweaking, Hardening a3nd other vulnerability fixes.
Excellent knowledge in Server/Website migrations
Skillset to handle Disaster Recovery Procedure, Spamming, DDoS, Hacking Issues.
Excellent Knowledge on Web server, Mail server, DNS, FTP, SSH (Thorough
knowledge on Apache and DNS will fetch you the job)
Good Team player - Able to work independently in 3 shifts to provide 24X 7
customer support worldwide.
RAID systems (Hardware and software)
Educational Qualification
Graduates in , MCA, . in IT or Computer Science.
Location Kochi, Infopark