Technical Skills
• Powershell Scripting
• Working Knowledge of Office365 Teams
• Working Knowledge of Office365 Security and Compliance Center
• Working Knowledge of Spam and Threat Prevention Solutions
• General It: End-user Support
• Training and Educating End-users On O365 Capabilities and Collaboration Tools (onedrive, , Onenote, Outlook Etc)
• Providing End-user Support for all Pc Based Hardware, Applications and Services
• New User Setup and Orientation Including Installing and Configuring Workstations, Software, Telephone Services, Network Printing, Etc.
• Maintain and Provide Support for all It Infrastructure
• Provide Tier 1 and Tier 2 Support and Troubleshooting
• Troubleshoot Os, Network and Storage Related Issues
• Operational Security, Maintenance and Governance
• Perform Software Upgrades and Patches (bios, Firmware Upgrades, Etc.)
• Troubleshoot Various Office 365 Issues Including Connectivity and Mobility
• Conduct Routine Monitoring and Analysis to Include Audit Log Reports Evaluation, System and Storage Utilization Reports, Site and System Usage, Growth Reports, and Manage Site Collection Quota Settings
responsibilities
• Manage and Monitor Office365 Health and Services
• Troubleshoot Mail Flow and Resolve Issues with User Access to Cloud Services
• Maintain On-boarding and Off-boarding Processes
• Assign Office365 Licenses, Set Permissions, Troubleshoot Issues
• Assist with Administering Ms Teams
• Manage Intune (deployment, Configuration Profile & Compliance Profile, Monitoring)
qualifications
• Experience Administering O365, Exchange, Azure Active Directory and Sharepoint Environment
• Help Desk Experience and Ability to Provide Technical and End-user Support
• General Knowledge of Networking – Ip, Dns, Smtp