• Manage network servers and technology tools - Configuring and maintaining the networked computer system, including hardware, system software, and applications.
• Monitor performance and maintain systems according to requirements – System monitoring and maintenance including configuration & security management, patching, automation, hardware and system upgrades.
• Promptly respond to all incoming client issues by ticket, phone, e-mail, or Chat within 15 minutes
• Troubleshoot issues and outages - Help Desk troubleshooting functions which includes desktop support, user applications, data management, network support and email support
• Ensure security through access controls, backups and firewalls.
• Follow standardized operating procedures as much as possible – Create new procedures when required.
• Build an internal wiki with technical documentation, manuals and IT policies
• Should have Knowledge about FreePBX, Asterisk, OpenLDAP, Active Directory, DNS, Apache, PHP, Mysql.
• Good Linux knowledge
• Having experience of 2+ year
• General assistance to any task that may involve the IT Department
• Help Desk support over the phone for satellite offices.
• Contribute ideas to improve the IT Department’s operation
• Tier 1 technical support issues per month (Drive mapping, password resets, OS installation, etc.)
• Participate in daily huddles to help ensure the daily success of the team.