The primary role is to oversee and maintain all aspects of a company's IT infrastructure.
Duties and Responsibilities:
Desktop Support: Installation, configuration, and maintenance of all IT equipment including Desktops, Laptops, Printers, etc. Installation and configuration of Operating Systems. OS hardening. Implementing software upgrades, updates, patches, etc. Performing technical analysis of new requirements and coordinating with related vendors for the availability of equipment.
Application Support: Providing support pertaining to application software. Troubleshooting and solving the issues and incidents reported by users.
Server administration & support: Troubleshooting and solving the issues and incidents related to servers. Server room monitoring. Routine activities related to server administration. Executing and monitoring routine data backups. Restoring backups.
Network administration & support: Installation, configuration, and maintenance of network equipment, Switches, Routers, Network links, etc. Monitoring performance of ISP links. Troubleshooting the issues pertaining to ILL, MPLS, Broadband, etc. Monitor performance of firewall, ISP links, IPsec VPN connections, etc. Handle issues related to firewall administration.
Systems administration & support: Maintaining all IT-related services including Enterprise class applications, mail service, Security service, etc. Handle information security-related concerns including threats like viruses, ransomware, etc.
Managing and maintaining information security systems and solutions(Antivirus, DLP Systems, etc.)
Hardware Repair, maintenance, and Support: Maintaining all IT hardware equipment including servers, desktops, laptops, network setup, printers, UPS, Biometric devices, Security systems, etc.
Escalations: If necessary escalate the issues to the related vendor or support team and carry out follow-up activities.
Documentation: Maintain IT asset inventory. Maintain records of activities and IT setup.