Support Team Lead

Clustrex Data Private Limited

1. Flair for Customer-facing support, prior experience for 3-4 years is required

rience with Windows server, Active Directory, Printer support, testing new versions of Windows operating system, basic understanding of LAN and network/VPN connectivity, setting up the application for new users, solving queries, directing them

to relevant knowledge base article and educating them to help themselves, drive community forum engagement

candidate will be required to provide customers with quick, accurate, and professional replies via

ticketing system, chat, email, or phone. Good verbal, written communication skills is required.

4. Maintain SLAs ( Service Level Agreements ) and high level of customer satisfaction.

5. Develop an understanding of each customer's specific implementation and needs.

6. Collect and relay customer feedback to internal teams.

7. Work closely with internal teams such as Product, Engineering, Customer

Success and Customer Solutions teams.

opriately triage a given problem; isolate and escalate any underlying problem/root causes.

9. Conduct root-cause analysis with engineering teams to make sure that issues

are resolved and minimize/avoid recurrence

• Experience

  3 - 8 Years

• No. of Openings

  2

• Education

  B.B.A, B.C.A, B.Com, B.E, B.Sc

• Role

  IT Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office