Support & Implementation Engineer

  • icon job experience 1 - 4 Years
  • icon job opening 2 Openings
  • icon salary 2.0-4.5 Lac/Yr
  • icon job location Chennai
  • Face-to-Face interview Face-to-Face interview

Job Description

Application Support & Implementation Engineer who will provide high-level onsite and remote IT technical liaison. The Application Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

Responsibilities

• Implement and install solutions on the customer's test and production environments.

• Should know and understand the complete domain to implement the application at client location

• Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (. Database, Application, Network, Communication, and Integration Interfaces Levels).

• Act positively and respond promptly to the customer’s requests/tickets.

• Prepare, review and ensure accuracy of technical documentation.

• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.

• Perform any other job-related duties incidental to the work.

• Exceptional ability to provide front end support to internal departments and web-based clients.

• Advanced proficiency in determining the causes of application errors and repairing them.

• Provide technical support for enterprise-level application systems.

• Respond to general questions and trouble tickets in a timely manner.

• Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.

• Prioritize multiple, open issues and maintain service reports.

• Establish the root causes of application errors.

• Document issue triage as troubleshooting progresses.

• Follow best practices for change control of proposed solutions

• Document actionable bugs for engineering resolution.

• Willing to work in client locations.

Work timings: Monday to Saturday 9 AM to 6:30 PM

Note: Candidates who can join immediately or within 15 days can apply
  • Experience

    1 - 4 Years

  • No. of Openings

    2

  • Education

    B.E, M.C.A, M.Tech, Post Graduate Diploma

  • Role

    Support & Implementation Engineer

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About BeeS Software Solutions

BeeS offers fully integrated educational management solution with various support functions to reduce manpower-intensive activities through seamless automation. Our Education Management software are available in the states of Telangana, Kerela, Tamil nandu, Orissa, Andhra Pradesh, Karnataka, and Maharashtra.
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