Support Executive

Marvel Infocomm Pvt Ltd

A Support Executive in e procurement service providers is responsible for providing assistance and support to customers who are using the e-procurement platform. Their primary role is to address and resolve customer inquiries, complaints or issues related to the platform in a timely and efficient manner.

Responsibilities:

• Responding to customer inquiries and technical issues via phone, email, or other communication channels related to the e-procurement platform

• Providing support and assistance to customers to resolve their issues or problems

• Identifying and escalating issues that require further attention to the appropriate department or team

• Conducting training sessions for customers to educate them on the platform

• Creating and maintaining a knowledge base of frequently asked questions and solutions to common problems

• Collaborating with other departments to improve overall customer experience on the platform

• Providing feedback to management to help improve products, services and customer support processes

• Maintaining a positive and professional attitude towards customers at all times

• Keeping up to date with changes in the e-procurement platform and related industry trends

Requirements:

• Excellent communication skills, both written and verbal

• Strong technical skills, including familiarity with e-procurement software and tools

• Ability to remain calm and patient when dealing with challenging customers or situations

• Strong problem-solving skills and ability to think on your feet

• Customer service experience preferred, but not required

• Basic computer skills and ability to learn new software quickly

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Ability to work independently and as part of a team

• Willingness to work flexible hours, including weekends and holidays, as needed

• Experience

  1 - 2 Years

• No. of Openings

  3

• Education

  B.A, B.B.A, B.C.A, B.Com, B.E, B.Ed, B.Sc

• Role

  Customers Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office