Support Executive

Marvel Infocomm Pvt Ltd

A Support Executive in e procurement service providers is responsible for providing assistance and support to customers who are using the e-procurement platform. Their primary role is to address and resolve customer inquiries, complaints or issues related to the platform in a timely and efficient manner.

Responsibilities:

Responding to customer inquiries and technical issues via phone, email, or other communication channels related to the e-procurement platform

Providing support and assistance to customers to resolve their issues or problems

Identifying and escalating issues that require further attention to the appropriate department or team

Conducting training sessions for customers to educate them on the platform

Creating and maintaining a knowledge base of frequently asked questions and solutions to common problems

Collaborating with other departments to improve overall customer experience on the platform

Providing feedback to management to help improve products, services and customer support processes

Maintaining a positive and professional attitude towards customers at all times

Keeping up to date with changes in the e-procurement platform and related industry trends

Requirements:

Excellent communication skills, both written and verbal

Strong technical skills, including familiarity with e-procurement software and tools

Ability to remain calm and patient when dealing with challenging customers or situations

Strong problem-solving skills and ability to think on your feet

Customer service experience preferred, but not required

Basic computer skills and ability to learn new software quickly

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Ability to work independently and as part of a team

Willingness to work flexible hours, including weekends and holidays, as needed

• Experience

  1 - 2 Years

• No. of Openings

  3

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.E

• Role

  Customers Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office