Urgent Requirement For VC SUPPORT ENGINEER

V5 Infotech Pvt Ltd

Provides premium onsite support of all facets of Cisco and AV rooms locally at designated Head office sites.

Setup and operation of video conferencing systems and infrastructure, switching and control of audio and video systems

Troubleshooting of VC equipment related issues

Escalation to backend and support vendor to identify issue and resolve them accordingly

Management and support of Premium spaces during major events

Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure for Zoom, Cisco and VC equipment.

Proactive monitoring and checks of internal and external VC systems Zoom and Cisco platform at designated Head office locations.

Assist Tech Lounge for any VC issues

Provide assistance in the successful implementation of VC solutions at Head office sites.

Provide Zoom and Cisco room use training and guidance

Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers

Stakeholder Management & management of stakeholder expectations

Assist in the development of pro-active improvements to the service

Flexible approach to ad-hoc tasks requested by AV management team

Existing knowledge of Cisco and Zoom solutions.

Manage user queries and reported incidents to closure. Ensure the incidents are closed within the agreed SLA with business.

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Higher Secondary, Secondary School, Diploma, B.C.A, B.Sc

• Role

  Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office