Support Engineer

8Dots

1 - 5 Years
5 Openings
Not Disclosed
Ahmedabad
Face-to-Face interview

Key Skills

Technical Proficiency Problem-Solving and Analytical Thinking Communication Skills Customer Service Skills Documentation Skills Time Management Adaptability and Learning Mindset Attention to Detail Team Collaboration

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Job Description

We are looking for an enthusiastic IT Support Engineer with 1-2 years of experience, but freshers with the right skills are welcome to apply. The candidate will be responsible for providing technical support and ensuring smooth IT operations.

Key Responsibilities:

 Troubleshoot and resolve hardware, software, and network issues.

 Monitor system performance and resolve any connectivity issues.

 Assist in installing and configuring computer systems and applications.

 Provide remote or on-site technical support to clients.

 Document issues and follow up with customers for problem resolution.

 Collaborate with other IT teams for more complex issues.

Requirements:

 Basic knowledge of IT systems, networking, and hardware troubleshooting.

 Strong problem-solving skills and attention to detail.

 Ability to communicate effectively in English, both written and verbal.

 Willingness to work during UK hours (05:00 PM to 3:00 AM).

 Ability to work independently and as part of a team.

Preferred Qualifications:

 1-2 years of experience in an IT support or similar role (Freshers with relevant skills are welcome).

 Knowledge of remote troubleshooting tools and techniques.

 Familiarity with IT ticketing systems and ITIL practices is a plus.

Benefits:

 Competitive salary based on experience.

 Opportunity to work with a diverse team.

 Exposure to international clients.

 Career growth and learning opportunities.

How to Apply:

Interested candidates can send their resumes to or contact us at +.

Join us and become part of a dynamic and growing IT team!

Experience
1 - 5 Years
No. of Openings
5
Education
B.E, B.Tech, Higher Secondary
Role
Support Engineer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office

About 8Dots

8Dots is an innovative and advanced technology company experienced in custom Software Product Developments, Web Developments, Mobile Developments, IT services for Cloud Consulting, dedicated resources, Application Migrations, Maintenance and Support services. Since the year 2014, 8Dots serve multiple industries verticals, Small, Medium and Large business enterprises as their preferred business intelligence provider company.
8Dots is being recognized to be a Flexible, Proven, Easy and Focused in partnering as the technology solution and service provider for existing clients globally. Helping to simplify business challenges into a simple and powerful technology solution make their operation easy, efficient to deliver flawless performance. Our proven engagement and delivery models are the key to achieve greater long standing relationship for all our clients.