Support Associate

Kande Technologies

seller support profile

Job Responsibilities:

Resolves Sellers issues, questions, concerns with effective, clear and professional written and oral communication

Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers issues

Builds platform and business knowledge to better serve Sellers

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues

Demonstrates excellent time-management skills and the ability to work independently

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed

Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

0-8 years Experience can tray

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  Diploma, Advanced/Higher Diploma, Any Bachelor Degree, Professional Degree, Secondary School, Vocational Course

• Role

  Support Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office