Student Counselor

MS Institute of Education Pvt Ltd

A Student Counselor is an important role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling.

Duties & Responsibilities:

• The person will be the first line of contact for all incoming communications to the admissions office.

• He / She required to communicate professionally in person, over the telephone, through email and other electronic means about admission/ programmes queries.

• Will be working closely with admission department across the University and will be coordinating with concerned team for smooth onboarding of student.

• He / She be required to coordinate/attend/represent/participate at the various admission events for promotion of the programmes and admission process at the Institute /University.

• Monitor the responses and provide data to generate leads.

• MIS and making reports

Qualification & Experience:

 Bachelor’s Degree of any statutory University or the qualification prescribed by the Board of Management. Candidates should have minimum 1-5 years of experience in similar capacity. Training in Counselling is desirable.

 Previous experience working as a counsellor in an education institute preferred

Skills & Abilities

 Good English language ability

 Good English Communication Skills

 Ability to speak clearly and articulately

 Ability to manage complaint calls with a calm disposition

 Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer

 Willingness to learn and understand all the products and services offered by the organization

 Ability to multi-task

• Experience

  1 - 3 Years

• No. of Openings

  15

• Education

  B.B.A, B.E, M.B.A/PGDM, Any Bachelor Degree

• Role

  Student Counselor

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office