About the Role
A Store Manager acts as an important link between strategy and execution. He/she drives the store towards
achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level
of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
Responsibilities
Area Activities expected to be performed
Customer focus:
Driving Net
Promoter Score
Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and ensuring that
Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring
this is consistent with the team
Striving to have long lasting and fruitful relationships with each of our customers
Driving sales vs.
plan
Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
Developing a culture of high sales performance expectations, . Sales Leadership
Motivating and inspiring the field team to drive for results
Assessing field capability and establish performance priorities at group level
People
development
(Attrition
Control)
Assisting in recruiting and selecting high potential staff
Providing effective on-the-job training and guidance to team members making use of company
training modules
Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
Evaluating the training needs of store associates and working closely with L&D department to
execute the developmental plan
1 - 7 Years
50 Openings
3.0-4.0 Lac/Yr
Karnataka 
Face-to-Face interview
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