SR Product Support

TIL

Provide enterprise grade support to our clients over email and phone

Address core technical queries related to the product

Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript

Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases

Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports

Create and maintain internal documentation repositories

• Experience

  0 - 3 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Product Support

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home