Position Title: Spa Manager / Asst. Spa Manager
reports To: Front Office Manager / General Manager
position Summary:
as the Manager of the Spa, He/she Would Play a Very Important Role in the Day to Day Operations of the Spa and Health Club Department. Should Strive to Maintain and Motivate the Entire Spa Team, and also Able to Create a Culture of Care and Service Excellence among Employees.
able to Develop and Implement Spa Operational Goals, Policies and Procedures. Additionally Responsible for Leading the Efficient and Effective Spa Operations Including Short and Long-term Strategic Planning.
spa Manager Duties and Responsibilities:
Always Demonstrate Sincere Customer Focus and True Appreciation for the Guest Experience.
Develop and Maintain Adequate Professional Product Program.
Develop and Maintain Retail Product Program.
Ensure all Dealings with Guests At the Spa and Health Club Area to Meet or Exceed the Hotels Operating Standards.
Ensure all Areas of the Spa are Kept Clean and Well Maintained At all Times.
Ensure Compliance with all Legislation Governing the Operation of a Spa Facility.
Ensure the Guest Experience is Relaxing and in Accordance with the Hotel's Standards.
Ensure the Health and Safety of Guests and Employees are Paramount At all Times.
Ensure Consistent Spa Experience Development to Ensure that Innovation and Uniqueness is Maintained.
Ensure Proper Inventories of all Operating Spa Equipment are Conducted in Line with Audit Standards in Order to Effectively Manage Operational Cost.
Ensure that the Spa Team Adhere to all Hotels and Company Operational and Service Standards.
Ensure that Spa Department Follows Business Conduct and Ethics.
Ensure that Spa Department Follows Hotels Policies and Procedures Including Health, Hygiene, Emergency.