Software Support Associate

US Technosoft Pvt Ltd

We are seeking a dynamic and tech-savvy Software Support Associate to join our team in Delhi. Whether you are a fresher or have up to 1 year of experience, if you have a passion for troubleshooting and providing exceptional technical support, this opportunity is for you!

Key Skills: - Software Troubleshooting & Problem Solving

- Phone & Email Technical Support

- Excellent Communication & Interpersonal Skills

- Proficient in Ticketing Portal/Software

- Basic Computer Skills & MS Office

Responsibilities:

- Provide technical assistance for computer software-related queries

- Resolve issues for staff via phone, in person, or electronically

- Log bugs and enhancement requests

- Perform software installations, configurations, and updates as needed

- Create and maintain tips and tricks solutions for efficient user support

- Resolve technical issues in a timely manner using available company resources

- Monitor and maintain computer systems and networks

- Set up new user accounts and profiles, and address password-related issues

- Familiarity with Ticketing Portal/Software

• Experience

  0 - 1 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Software Support Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office