Designation: Software Specialist
Location: Ahmedabad
Job Functions / Responsibilities:
Find resolutions on issues or queries related to unknown or new scenarios
Meet cases resolution SLAs
Manage relationships with clients
Work with cross-functional teams as and when required
Keep up to date with all eCW products and their enhancements
Maintain excellent customer satisfaction level
Other duties as assigned
Requirements:
Proficient with relational databases (MySql, MsSql)
Knowledge / Experience with Java or C++ (OOPs Concepts)
Experience with Internet Protocols, HTTP / HTTPs
Default ports for HTTP / FTP / MYSQL etc.
Experience with XML / XSL
Experience with Web Application Server(s)
Understanding of 3 -Tier / N-Tier Architecture
Knowledge of SQL Server 2005, 2008
Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)
Other Skills / Abilities:
Telephone etiquette
Fluency in English Communication
Ability to balance multiple priorities
Strong analytical and problem-solving skills
Ready to work in 24*7 Shifts
Benefits:
5 Days Working (US Shifts)
Pick & Drop facility for all employees based in Ahmedabad & Gandhinagar.
Meals at subsidized rate.
Night Shift Allowance.
Medical insurance for self and for family members.
Accidental Insurance
Experience
0 - 5 Years
No. of Openings
5
Education
B.B.A, B.C.A, B.Com, Integrated PG, M.B.A/PGDM, M.C.A, M.Com, M.Sc, Any Bachelor Degree, Post Graduate Diploma
Role
Software Specialist
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
0 - 5 Years
5 Openings
3.0-3.5 Lac/Yr
Face-to-Face interview
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