Software Engineer - Support

ESQ Management Solutions India Pvt. Ltd.

Job Description | Software Engineer

Onsite Technical Support

Description The candidate shall serve as part of onsite technical support team deputed at customer’s premises in Mumbai. The position reports into Tech Lead – OTS @ the customer site.

Education /B. Tech/MCA/MSc/Graduate in Computer Science.

Experience 2-4 year.

Age 23-28 years.

Passport Not Mandatory.

Required Skills – Must have hands on experience of MS SQL Server and Web Server [IIS/Tomcat]. Good experience of writing complex SQL queries [4/5 competency] and about Windows server environment.

– Knowledge of .Net Framework, IIS Webserver, Java Scripts.

– Experience of supporting software applications.

– Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy.

– Familiar with messaging standards.

– Skilled in system maintenance, analysis and problem solving techniques.

Key Responsibilities – Take ownership of technical issues reported by the customer and seeing problem through to ensure resolution is done within SLA. Troubleshoot and do root-cause analysis of technical issues raised by the customer or by other team members.

– Ensure all issues are properly logged and all required details/logs are captured.

– Document troubleshooting and problem resolution steps and share it with L1 Support team.

– Coordinate with L1 Support team @ ESQ Noida to resolve escalated issues as & when required.

– Resolve escalated customer complaints without the need of team lead’s intervention.

– Participate/conduct solution troubleshooting training to customers as and when required.

– Demonstrate good communication skills while interacting with customers regarding queries related to software products under support.

– Provide prompt and accurate feedback to customers.

– Provide feedback obtained from customer/users to product team.

– Assist in onsite testing from a user's point of view.

– Update/Validate customer environment configurations and license keys deployment [periodically].

– Take backup periodic

• Experience

  2 - 4 Years

• No. of Openings

  1

• Education

  B.E, M.C.A

• Role

  Software Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office