Software Engineer - Support

ESQ Management Solutions India Pvt. Ltd.

Job Description | Software Engineer

Onsite Technical Support

Description The candidate shall serve as part of onsite technical support team deputed at customers premises in Mumbai. The position reports into Tech Lead OTS @ the customer site.

Education /B. Tech/MCA/MSc/Graduate in Computer Science.

Experience 2-4 year.

Age 23-28 years.

Passport Not Mandatory.

Required Skills Must have hands on experience of MS SQL Server and Web Server [IIS/Tomcat]. Good experience of writing complex SQL queries [4/5 competency] and about Windows server environment.

Knowledge of .Net Framework, IIS Webserver, Java Scripts.

Experience of supporting software applications.

Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy.

Familiar with messaging standards.

Skilled in system maintenance, analysis and problem solving techniques.

Key Responsibilities Take ownership of technical issues reported by the customer and seeing problem through to ensure resolution is done within SLA. Troubleshoot and do root-cause analysis of technical issues raised by the customer or by other team members.

Ensure all issues are properly logged and all required details/logs are captured.

Document troubleshooting and problem resolution steps and share it with L1 Support team.

Coordinate with L1 Support team @ ESQ Noida to resolve escalated issues as & when required.

Resolve escalated customer complaints without the need of team leads intervention.

Participate/conduct solution troubleshooting training to customers as and when required.

Demonstrate good communication skills while interacting with customers regarding queries related to software products under support.

Provide prompt and accurate feedback to customers.

Provide feedback obtained from customer/users to product team.

Assist in onsite testing from a user's point of view.

Update/Validate customer environment configurations and license keys deployment [periodically].

Take backup periodic

• Experience2 - 4 Years
• No. of Openings1
• EducationB.E, M.C.A
• RoleSoftware Engineer
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• GenderMale
• Job CountryIndia
• Job TypeWork from Office