Social Media Analyst

MessPe Private Limited

1 - 3 Years
4 Openings
1.5-3.0 Lac/Yr
Noida
Face-to-Face interview

Key Skills

Social Media Marketing Market Research Communication Skills Walk in

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Job Description

Roles & Responsibility

Be in charge of every social media account of the company's brands

Handle customer queries and complaints raised on social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.

Connect with the customers through Email / Social platforms to understand their grievances and provide appropriate resolution to their concerns.

Handle the positive and negative publicity on all social media handles rating websites

Liaising up with different verticals to get the end resolution for the customer.

Monitor how the brands are engaging with the audience.

Ensure that all written communication is carried out as per the customer care procedures.

An ideal candidate should have:

Excellent written & verbal communication skills in English and Hindi

Strong acumen to understand the sentiment of the customer and convert negative sentiments to positive sentiments.

Graduate/ Post Graduate in any stream.

Customer-Centric approach

Experience
1 - 3 Years
No. of Openings
4
Education
Any Bachelor Degree, Post Graduate Diploma
Role
Social Media Analyst
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About MessPe Private Limited

We think about it and create a genuine application called (MessPe) because, we want provide something unique and save all the Unusual charges, all the Credit Card and Messaging user want something unique like: if you using WhatsApp, Instagram and other chatting application but the thing is all the chatting application has missing something like: if you want hide your chats so you cant and you will be install another application for single facilities but the things is MessPe provide you everything you want like: Secret chats and alternative chatting features you want in Chatting application.