Site Manager Outbound

DishTV India Ltd

KEY RESPONSIBILITIES –

 Manage & Monitor Performance of External Outbound CC Partners.

 Minimum 5 year outbound experience also open with travelling.

 Perform as a functional bridge amongst External Vendors as well as Internal Stakeholders.

 Coordinate all Partner Management tasks inclusive of working with External OB Partners and Internal Employees.

 Ensure enterprise-wide needs for due diligence, risk assessment and continuing Vendor Monitoring are being accomplished.

 Help and Coordinate Vendor Processes and Methods.

 Troubleshoot all Aligned Partner Problems and Present to Management, as required.

 Identify Process Gaps and work towards improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.

 Identify and implement continuously enhance efficiencies associated with Vendor Management plus produce fulfilment.

 Participate to formulate workflow processes, methods and policies for applying Vendors.

 Ensure to collaborate with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged.

 Prepare Processes for as well as Manage Analysis, Selection and Transition.

 Monitor Contractual Agreements.

 Stimulate steady Process Enhancement to present increasing Operational Efficiency in entire Business Partner Processes.

 Support to Explore Expansion across New Business Lines.

 Regular (Daily, Weekly & Monthly) Interlock/Reviews with Partners on Key KPI’s.

 Knowledge of dialer terminologies/ different dialer technologies & features.

 Candidate need to have exposure of handling multiple call centre/different partners at different location.

• Experience

  8 - 14 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Site Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office