Opening For Shift Manager

Livespins

Job Specification: Shift Manager – Livespins

Position: Shift Manager

Location: Remote

Employment Type: Full-Time

About Livespins

Livespins transforms the online gaming experience by combining slot streaming with social engagement. Shift Managers are crucial to ensuring streams run smoothly, creating a professional environment for viewers and streamers alike.

Role Summary

As a Shift Manager, you will oversee Livespins' streaming sessions to ensure compliance with policies, maintain stream quality, and foster positive viewer engagement. This role requires attention to detail, strong communication skills, and technical proficiency to handle live streaming issues promptly.

Key Responsibilities

Stream Supervision:

Monitor streams for quality, including resolution, sound clarity, and lighting.

Ensure proper background removal and visual appeal of streams.

Address technical issues like incorrect window cropping, black bars, desync etc promptly.

Chat Moderation:

Maintain a positive and engaging chat environment.

Delete inappropriate messages, mute disruptive users, and ensure adherence to the Code of Conduct.

Use chat moderation tools, including Spinny (our chatbot), for event announcements and interaction.

Make sure any doubts or issues from the viewers are answered on chat.

Compliance and Reporting:

Ensure streamers follow Livespins’ gameplay rules, including bet limits, game rotation, and provider changes.

Report any issues with gameplay or streamer behavior to management via Slack.

Follow the correct guideline to manage, warn, mute and report inappropriate users.

Guide streamers on using OBS and other tools for streaming setup and troubleshooting.

Report to proper channels if the problem needs to be escalated.

Prior experience in chat moderation or streaming is an advantage.

Familiarity with OBS or other live streaming tools is highly preferred.

Customer support experience is a must.

Ability to troubleshoot audio

Send Your Cv to

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  B.Com, B.Tech, Any Bachelor Degree

• Role

  Shift Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Home