Urgent Opening For Service Relationship Manager Freshers

Bellary Motor Sales Pvt Ltd

KEY PURPOSE

Role of Relationship Manager to deliver an enhanced ownership experience for premium customers through personalized attention & superior (a la hospitality

industry) quality of interactions.

DUTIES AND RESPONSIBILITIES

�� To ensure superior customer experience during each interaction.

�� Customized attention right through new vehicle delivery, interaction during different stages of Customer Life Cycle (CLC), RO opening to vehicle delivery

from workshop.

�� To give a feeling of personalization for inviting select set of customers for CRM initiatives. To ensure the loop is closed from inviting the customers, coordinating

with the central agency (Mahindra Relationship Centre) and reserving seat for customers.

�� To generate revenue by selling workshop services like car care products, customization kits that match profile and choice of customers.

�� To deliver high customer satisfaction by following & monitoring Vital Few parameters constantly.

�� Plan and execute contact calendar to enhance customer experience.

�� To assist customer in understanding contents and options available on the personalized website.

�� To leverage technological aids for service (familiarity to use technology viz tablets) to enhance customer experience.

�� To monitor infrastructure upkeep & cleanliness.

�� To resolve customer concerns by consistent follow-ups with the relevant process owner and close the concern with delight.

• Experience

  0 - 3 Years

• No. of Openings

  3

• Education

  Higher Secondary, Secondary School, Diploma

• Role

  Service Relationship Manager

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Near Indian petrol Bunk Sankalapura, village, Ballari Road, Hospet-karnataka