Service Now Admin

Burgoen IT Sevices

• Need minimum 5+ years of experience in service now support.

• Handle multiple teams and provide solutions.

• Experience in handling larger teams with min 10-20+ team members.

• Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

• Excellent analytical and problem-solving skills to resolve technical issues

• Strong knowledge of the ServiceNow data model

• Understands technical and functional design requirements for ServiceNow

• Support the creation of custom reports/dashboards

• Troubleshoot and resolve problems

• Orchestrate and automate tasks

• Participate in department on-call rotation.

• Staying up to date with the latest releases, product enhancements, and plugins.

• Perform routine update set updates within the system for all changes made

• Perform standard system cloning from production to test environment

• Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules

• Work independently and as a technical team member

• Work in multiple instances and domains, supporting internal and external customers

• Advise functional and admin teams on design, development and overall ServiceNow best practices

• Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.

• Facilitate and support the rollout of new application and enhancements in ServiceNow

• Analyze system performance issues and determine performance enhancements

• Create new applications, modules, and tables

• Activate a plug-in

• Create and track Service Catalog requests, and items with variables

• Create, monitor, modify, and publish Service Catalog workflows with approvals

• Follow the notification process back to the Business Rule

• Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions

• Experience

  7 - 13 Years

• No. of Openings

  1

• Education

  Professional Degree

• Role

  Service Now Admin

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office